FAQ
Quick answers about booking, payments, cancellations and listing your turf.
How do I book a turf?
Open Find Turfs, choose a turf, pick a date and one or more 1-hour slots, then confirm and pay. You get a booking ID to show at the venue.
Do I need an account?
You can browse as a guest. To book, sign in with your email and password so your bookings stay in one place.
What does “Instant confirm” mean?
Instant-confirm turfs confirm your slot straight away. Other turfs show “Venue confirms”: the turf owner approves the request, usually within minutes, and you see the status change in My Bookings.
How do I pay?
Pay online with UPI, cards, net banking or wallets through Razorpay, our secure payment partner. Some turfs also allow pay at venue.
Can I cancel?
Yes. Cancel from My Bookings up to 4 hours before your slot for a refund of the slot amount. See the Cancellation & Refund Policy for details.
When will I get my refund?
Approved refunds go back to your original payment method within 5–7 working days.
What if it rains or the venue cancels?
If the venue cancels or the turf can’t be used, you get a full refund or a free reschedule, your choice.
Can I split the cost with my team?
Yes. After booking, open the booking in My Bookings and use “Split the bill” to share each player’s amount.
I own a turf. How do I list it?
Go to List Your Turf and send the form. We set up your listing, and you manage slots, prices and booking requests from the Owner Dashboard.
Still stuck? Email hello@kickitbookit.com and a real person will reply.