Cancellation & Refund Policy
How cancellations, refunds and rain-outs work.
Last updated: 12 November 2026
Cancelling a booking
- 4 hours or more before your slot: cancel from My Bookings for a full refund of the slot amount. The convenience fee is not refunded.
- Less than 4 hours before your slot, or no-show: no refund, because the venue can’t resell the slot.
When the venue cancels
If the owner declines a “Venue confirms” request, cancels your booking, or the turf can’t be used (for example heavy rain or a power cut), you get a full refund including the convenience fee, or a free reschedule if you prefer.
Refund timeline
Approved refunds are started within 1 working day and reach your original payment method (UPI, card, net banking or wallet) within 5–7 working days, depending on your bank.
Pay at venue
Bookings marked “Pay at venue” have nothing to refund online; just cancel from My Bookings so the slot opens for others.
Tournaments
Entry fees are refundable up to 48 hours before the tournament starts, unless the tournament page says otherwise. If we cancel a tournament, entry fees are refunded in full.
Need help?
Email hello@kickitbookit.com or call [+91 phone number] with your booking ID.